Designed for excellence, the Epson WorkForce Enterprise printer AM-M5500 is powered by Heat-Free Technology, delivering consistent and reliable high-speed printing with up to 85% less power consumption* versus laser printers. Ideal for compact offices that require a print speed of 55ppm, these eco-conscious business inkjet printers help minimise running costs with fewer replacement parts and consumables. Along with high productivity and new finishing options and solutions, this multifunction business printer offers excellent scalability for your business.
Epson Solutions Suite
Epson Solutions Suite provides a range of software, options, and services to improve document security, manage
device fleets, reduce costs, and simplify workflow processes.
Removes red coloured objects in the results of scanned image or copy.
Print Sets
Print or copy documents of various quantities for distribution to different groups artd number of
members.
OCR Option
Enable built-in OCR functionality directly on the device. for Scan to Folder and Email without the need
to install software. This option also requires the OCR Unit-P1 option.
IP-Fax
Enables sending and receiving fax thru IP addresses. This option also requires at least 1 Super G3/G3
Multi Fax Board option installed.
Cloud and Mobile Solutions
Epson Connect Services
Epson Email Print
Print to any Email Print enabled printer from any device that can send email, such as
your smartphone, tablet or computer.
Remote Print Driver
Print through the internet from any applications with advanced settings on your
computer, smartphone or tablet.
Scan to Cloud
Scan and send documents directly to an email address or cloud storage right from the
device panel without the need for servers.
Fax to Cloud
Scan and received faxes directly to an email address or cloud storage right from the
device panel.
Mobile App
Epson Smart Panel
Print, copy and scan directly with your Epson devices through the app from your
smartphones and tablets. Setup and troubleshoot issues with a step-by-step guide and
access to manuals.
Driverless Solutions
Print and scan on the supported devices without the need to install drivers.
Epson Open Platform enables software vendors to embed their solutions dirctly with Epson's printing
and scanning devices for seamless adaptation to the customer's workflow requirements. It allows for
customisation of the user interface, managemnet of workflows and enhanced security supporting ID
card readers.
For detailed information about Epson Solutions Suite, please visit: https://www.epson.com.sg/Epson-Open-Platform.
LEVEL UP ON ECO-CONSCIOUSNESS WITH EPSON BUSINESS INKJET PRINTERS
Not all printers are the same. Laser and inkjet printers may look the same on the outside, but it is what’s on the
inside that counts. The laser printing process is complicated and comprises many steps such as preheating, charging,
exposure, development, transfer and fusing. Fine toner powder is transferred to a sheet of paper through contact and
fused with a combination of heat and pressure. In contrast, Epson's inkjet printers are simple, non-contact systems.
They deposit ink droplets on the media, without the use of heat.
HEAT-FREE TECHNOLOGY
Laser printing process is complicated and comprises many steps such as preheating, charging, exposure,
development, transfer and fusing. Fine toner powder is transferred to a sheet of paper through contact and
fused with a combination of heat and pressure. In contrast, Epson's inkjet printers are simple, non-contact
systems. They deposit ink droplets on the media, without the use of heat.
Epson's proprietary Micro Piezo inkjet technology doesn't use heat in the ink ejection process, and it's
this Heat-Free Technology that separates our printers from the competition. Epson’s Heat-Free printers does
not require heat in the ink ejection process. Instead, pressure is applied to the Piezo element, which
flexes backwards and forwards firing the ink from the printhead.
*MEMS (Micro Electro Mechanical Systems): Devices possessing mechanically driven elements, manufactured
through the application of semiconductor processing technology
PrecisionCore Linehead
MicroTFP print chips are the core element of PrecisionCore Heat-Free Technology. By achieving higher
precision and greater miniaturization in Epson’s advanced thin film piezo (TFP) technology, the basic
performance of this printhead module has been radically improved, and application to a wider range of uses
made possible.
The thin film piezo element that drives ink ejection is approximately 1 micron thin (one-hundredth the
thickness of a human hair). By closely controlling the voltage applied to such piezo elements, it is
possible to fire up to 60,000 shots of ink per second from a single nozzle, to precise positions and in the
necessary quantities.
By optimally arraying 30 of these MicroTFP print chips in a diagonal configuration, Epson has developed a
compact linehead that boasts about 28,000 active nozzles. This size-conscious core device contributes to
reduced space requirements of the product itself, and successfully enables high-speed performance of
printing up to 60 pages per minute, within a compact design
Shaping the future of printing with Heat-Free Technology Certified Environmental
Performance
Epson Business Inkjet Printers make the sustainable choice simple. They combine eco-conscious technology
with efficient features, helping you easily balance performance, business costs, and environmental
impact.
With power-saving Heat-Free Technology and high productivity, our Business Inkjet Printers can help you
save energy, time, and money.
High speed
Unleash peak productivity with Epson PrecisionCore printhead technology—designed for ultra-fast,
high-volume output. The WorkForce Enterprise AM Series printers deliver speeds of up to 55 images
per minute (ipm) with no compromise to print quality, ensuring crisp, vibrant prints every time.
New Paper Path Design for Consistent High-speed Printing in Compact Footprint
The new A3 colour Linehead Inkjet printer series realises a simpler C-shaped paper route path to
deliver efficient and consistent high-speed printing while keeping a compact printer design.
Stress-Free Operation
The printers come with space and user-friendly configurations such as a hassle-free front-loading
design, transparent ink window, and customisable layout. .
Compact and Sleek
The compactness of the printer with a small foot print enables it to be placed in offices with a
tight space.
Superb Print Quality with Lower Cost
Achieve vibrant, water- and smudge- resistant prints with DuraBrite Pro pigment inks. Save on
printing costs and reduce downtime with high-capacity ink cartridges. Print up to 69,000 pages in
black without interruption.
Large LCD Panel with a refreshing user Interface
Equipped with a 10.1” LCD touch screen panel, users can operate the printer with ease. Icons are
colour coded for easy identification of features.
Efficient Document Management
Automate your document and digitalisation workflows with the 150 sheets ADF scanner. Conveniently
scan up to 60 ppm or 120 ipm with 1-pass duplex scanning.
Network Connectivity and Standalone Capability
Integrate the printer into the office environment with built-in Ethernet. Wi-Fi connectivity is
optional with the capability to support up to 8 users with mobile devices can connect directly to
the printer via Wi-Fi Direct without the need to comprise network security.
Additional Ethernet Option
Further reduce security risks by connecting external devices with a separate network.
Optional Fax Capability
Enable fax capability with the fax option. Up to 3 fax options can be installed to expand the line
capability.
Improved Paper Handling and Expandability
The printer supports up to 1,150 sheets of paper with 2 paper cassettes and a manual tray. Paper of
different sizes and media types can be loaded into the trays for automatic selection.
Expand the capability of paper handling up to 5,150 sheets with the optional dual cassette and
high-capacity tray.
Scalable for the Business Requirement
Upgraded with various options to suit many types of office space and work requirement.
Compact Document Handling Capability
Automate document handling with the Inner Finisher for tasks such as sorting, stapling and hole punch
in a compact set up.
Full Finishing Capability
Expand the paper output handling up to 4,000 sheets. Conveniently sort, distribute and file documents
easily with stapling and hole punching. Create folded handouts and booklets automatically with the
saddle unit.
Easy User Self Maintenance
Extend the life of the printer and minimise down time with user replaceable periodic parts.
Enhanced Security
The printer comes with a host of security features that minimises security risks to confidential
documents in a company.
Confidential Job
Prevent leakage of confidential information by unattended prints left on the printer by
setting a PIN for release on the panel.
IPSec / IP Filtering
Transmit data security with encryption with IPSec and prevent unauthorised access to the
device.
Panel Lock
Prevent users from changing the printer settings by setting an admin password to lock the
panel.
Access Control
Prevent unauthorised usage of the printer by account control. Up to 10 user accounts can be
set.
LDAP Address Book
Reduce the risk of information leakage due to mistakes in the target recipient’s email
address.
SSL / TLS
Prevent information leakage by securing communication with SSL/TLS and server validation
supporting up to TLS 1.3.
IEEE 802.1X Authentication
Epson devices support IEEE 802.1X Authentication that authenticates each device with a
server to connect to a network.
Type Of Fax:
Walk-up black-and-white and colour fax capabilityCommunication Standards:
CCITT/ITU G3, SuperG3(V34)Receive Memory / Page Memory:
6 MB, Page memory Up to 550 pages (ITU-T No.1 chart)Error Correction Mode:
ITU-T T.30Fax Speed (Data Transfer Rate):
Up to 33.6kbps, Approx. 3sec/pageFax Resolution (Black & White):
Standard: 8pels/mm x 3.85lines/mm, Fine: 8pels/mm x 7.7lines/mm, Super Fine: 8pels/mm x 15.4lines/mm, Ultra Fine: 16pels/mm x 15.4lines/mmFax Resolution (Colour):
Fine: 200 x 200 dpi, Photo: 200 x 200 dpiTransmission Paper Size (Flatbed):
A5 to A3 / LedgerTransmission Paper Size (ADF):
A5 to A3 / LedgerReceiving Paper Size:
HLT, A5, B5, A4, LT, LGL, B4, 11x17, A3Speed Dial / Group Dial:
Up to 2,000 numbers, 200 groupsFax Features:
PC Fax (Transmission/Receive), Automatic Redial, One Touch Dial, Address Book, Transmit Reservation, Broadcast Fax (Mono only), Polling Reception, Fax Preview, Fax to E-mail, Memory Reception, Fax to Folder
Printer Software:
Supported Operating Systems:Windows:Windows 7 / 8 / 8.1 / 10 / 11, Windows Server 2008 / 2012 / 2016 / 2019 / 2022 / 2025 Mac: Mac OS X 10.9.5 or later, macOS 11.x or later Chrome OS:Chrome OS ver 89 or later (Printing and Scanning only)
Control Panel:
LCD Screen:
10.1 inch / 25.7 cm TFT Colour Touch LCD
ADF Function:
Support Paper Thickness:
52 - 128 g/m2Paper Capacity:
150 pages (80 g/m2)Automatic 2-sided Scan / Copy / Fax:
Yes (1-pass)
Epson Connect:
Epson Smart Panel, Epson Email Print, Remote Print Driver, Scan to CloudOther Solutions:
Apple AirPrint, Mopria Print Service, Microsoft Universal Print
Noise Level (Colour / Mono):
Sound Power / PC Printing/ Plain Paper Default:
7.1B(A)Sound Pressure / PC Printing/ Plain Paper Default:
56dB(A)
Specs for Inner Finisher-P1:
Output Capacity:
Up to 500 sheets (A4, 80g/m2)Finisher Functions:
Stacking, Shift Sorting, Staple, Hole Punch (requires option)Staple Capability:A4 or smaller: up to 50 sheets (60 - 90 g/m2), Larger than A4: up to 30 sheets (60 - 90 g/m2)Staple Positions:
Corner / Opposite Corner / 2 points on sideSupported Paper Size for Staple:
A3, B4, A4, B5, Ledger, LetterPower Consumption:
200WDimensions & Weight:
466 x 512 x 210 mm, 13kg
Specs for Staple Finisher-P1:
Output Capacity:Stacker Tray: Up to 4,000 sheets (A4, 80g/m2), up to 3,000 sheets when Saddle Unit-P1 is installed Tray 2 (for Fax output only): up to 200 sheets (A4, 80g/m2)Finisher Functions:
Stacking, Shift Sorting, Staple, Manual Staple, Hole Punch (requires option)Staple Capability:A4 or smaller: up to 50 sheets (60 - 90 g/m2), Larger than A4: up to 30 sheets (60 - 90 g/m2)Staple Positions:
Corner / Opposite Corner / 2 points on sideSupported Paper Size for Staple:
A3, B4, A4, B5, Ledger, LetterPower Consumption:
220WDimensions & Weight:
681 x 669 x 1,062 mm, 42kg
Specs for Saddle Unit-P1:
Output Capacity:Stacker Tray: Up to 20 booklets (based on 2 - 5 sheets each booklet)Finisher Functions:
Half fold, Tri fold, Saddle stitchFolding / Tri-fold Capability:
3 sheets (60 to 90 g/m2) / 1 sheets (91 to 105 g/m2)Saddle Stitch Capability:
20 sheets (60 to 90 g/m2) / 10 sheets (91 to 105 g/m2), Cover sheet (106 - 250 g/m2)Booklet Paper Size:
A4, A3, B4, Letter, Legal, 8K, 11x17"Supported Paper Weight:
60 - 105 g/m2Power Consumption:
220WDimensions & Weight:
806 x 669 x 1,062 mm, 64kg (Including Staple Finisher-P1)
Specs for Inner Tray-P1:
Output Capacity:
Up to 100 sheets (80g/m2)Supported Paper Size:
A5, A4, A3, B5, B4, Letter, Legal, 11x17"Support Paper Weight:
60 - 90 g/m2
Specs for 2/4 Hole Punch Unit-P1:
Supported Paper Size:
A3, B4, A4, B5, Ledger, LetterSupport Paper Weight:
60 - 250 g/m2Number of Holes:
2 or 4 holes, 80mm intervals
Specs for 2/3 Hole Punch Unit-P1:
Supported Paper Size:
A3, B4, A4, B5, Ledger, LetterSupport Paper Weight:
60 - 250 g/m2Number of Holes:
2 or 3 holes, 70mm intervals (US Specifications)
Specs for 2/4 Hole Punch Unit-P2:
Supported Paper Size:
A3, B4, A4, B5, Ledger, LetterSupport Paper Weight:
60 - 250 g/m2Number of Holes:
2 or 4 holes, 80mm intervals
Specs for 2/3 Hole Punch Unit-P2:
Supported Paper Size:
A3, B4, A4, B5, Ledger, LetterSupport Paper Weight:
60 - 250 g/m2Number of Holes:
2 or 3 holes, 70mm intervals (US Specifications)
Specs for High-Capacity Tray-P1:
Input Capacity:
Up to 3,000 sheets (80 g/m2)Support Paper Weight:
60 - 160 g/m2Support Paper Size:
A4, B5, LetterPower Consumption:
18WDimensions & Weight:
351 x 585 x 465mm, ~25kg
Print Sets:
Order Code : C12C938771Erase Red Colour:
Order Code : C12C938781OCR Option:
Order Code : C12C938791IP-Fax:
Order Code : C12C938841
Software Solutions:
Epson Print Admin:
Order Code : 7110574Epson Print Admin Advanced Workflows:
Order Code : C12C938801Epson Print Admin Serverless:
Order Code : 7111310Document Capture Pro Enhanced OCR:
Order Code : C12C938761
Options:
Optional Dual Cassette-P1:
Order Code : C12C936871Caster Table-P1:
Order Code : C12C936851Staple Finisher-P1:
Order Code : C12C936751Staple Finisher Bridge Unit A-P1:
Order Code : C12C937401Staple Finisher Bridge Unit B-P1:
Order Code : C12C937881Saddle Unit-P1:
Order Code : C12C9368312/3 Hole Punch Unit-P1:
Order Code : C12C9368212/4 Hole Punch Unit-P1:
Order Code : C12C936811Inner Finisher-P1:
Order Code : C12C936961Inner Finisher Bridge Unit A-P1:
Order Code : C12C9374212/3 Hole Punch Unit-P2:
Order Code : C12C9369812/4 Hole Punch Unit-P2:
Order Code : C12C936971High-Capacity Tray-P1:
Order Code : C12C936761Inner Tray-P1:
Order Code : C12C936781EpsonNet 10/100/1000Base Tx Int.:
Order Code : C12C934471Super G3 Multi Faxboard:
Order Code : C12C934491Wireless LAN Interface-P1:
Order Code : C12C937011OCR Unit-P1:
Order Code : C12C936801HDD-P1:
Order Code : C12C936791Authentication Device Table-P1:
Order Code : C12C937381Paper Cassette Lock-P1 (set of 2):
Order Code : C12C936771Stabiliser-P1:
Order Code : C12C937221
Dimensions & Weight:
WorkForce Enterprise (Main Unit only):
555 × 620 × 963 mm 21.9 x 24.4 x 37.9 inchWorkForce Enterprise (with Inner Finisher, Hole Punch and Dual Cassette Option):
765 x 626 x 1,214 mm 30.2 x 24.5 x 47.8 inchWorkForce Enterprise (with Staple Finisher, Saddle Unit and High Capacity Feeder):
1,714 x 670 x 1,214 mm 67.5 x 26.4 x 47.8 inch
Printing:
Printing Technology:
PrecisionCoreTM Line Head Inkjet TechnologyNozzle Configuration:
7,230 nozzles BlackMaximum Resolution:
600 x 2,400 dpiMinimum Ink Droplet Volume:
3.8 plPrint Speed (Black) *1:ISO 24734, A4, Simplex / Duplex: Approx. 55 ipm / 55 ipm ISO 24734.2, A3, Simplex / Duplex: Approx. 32 ipm / 18 ipm First Page Out Time: Approx. 6.3 secPrinter Language:
ESC/P-R, ESC/PagePrinter Control Language Emulations:
PCL5 / PCL6 / PostScript3 / PDF 1.7Maximum Monthly Duty Cycle *8<:
up to 384,000 pages / monthRecommended Monthly Duty Cycle:
up to 60,000 pages / monthMemory Capacity:
8,192 MB (Total RAM Size)HDD Capacity:
320GB (Encrypted)Automatic 2-sided Printing:
Yes
*1 *Testing was commissioned by Epson and conducted by Keypoint Intelligence. One specific model was selected from color laser multi-function printers in the 65-70ppm class. Epson WorkForce Enterprise WF-C21000 with 100ppm (equivalent model in Europe was used during the evaluation). This data is as of September, 2020. Devices were tested in default mode as per Keypoint Intelligence’s proprietary standard energy consumption test methods. Calculations were based on a weekday workload of 2 x 4 hours printing + 16 hours in sleep/standby mode, and weekend energy use of 48 hours in sleep/standby mode. A total of 69 pages of workload test pattern using DOC, XLS, PPT, HTML, PDF files and Outlook email messages were printed six times in each 4-hour printing period.
*2 Replacement cartridge yields are based on ISO/IEC 24711 tests in Default Mode printing continuously. Cartridge yields vary considerably for reasons including images printed, print settings, temperature and humidity. Yields may be lower when printing infrequently or predominantly with one ink colour. All ink colours are used for printing and printer maintenance, and all colours have to be installed for printing. For print quality, part of the ink from the included cartridges is used for printer setup and a variable amount of ink remains in the cartridges after the “replace cartridge” signal. For more information, visit www.epson.com.sg/inkinfo.
*3 The maximum number of printed pages per month is based on the performance capabilities of the printer, including ISO rated print speeds and paper handling capabilities.
*4 Default mode in accordance with ISO7779. Up to 50 sheets for letter, A4 and B5 size. Up to 30 sheets for A3, B4, Legal and 8.5 x 13”.
