Procedures for Printing Issues

To turn on windows updates or doing manual installation

Step 1 : Log in to the Windows guest operating system as an administrator.

 

Step 2 : Click Start > Control Panel > Search [Automatic] > Select [Windows Update, Turn automatic updating on or off]

 

 

Step 3 : In the Important updates menu, select [Install updates automatically (recommended)]

 

Step 4 : Select: [Give me recommended updates the same way I receive important updates.]

 

Step 5 : Select: [Allow all users to install updates on this computer and click OK.]

 

 

Manual Installation

 

Step 1 : On the update list, identify the windows OS and link for manual installation recovery from Microsoft

 

 

Step 2 : Look for [Microsoft Update Catalog]

 

 

Step 3 : Download and install manually, restart your computer to apply the changes.
*Windows OS is 32-bit (x86) or 64-bit (x64)

 

 

How to identify Windows 10 version, Settings ⇾ About ⇾ Version Number.

 

To uninstall the Windows system update patch released on 14 November 2017

Step 1 : Start/Windows, click on [Uninstall or change a program] on Control Panel, click [View installed updates].

 

 

Step 2 : On the update list, select below file each OS.

 

 

 

Step 3 : The [Uninstall] button will be displayed. Click on it and uninstall the update program.

 

 

Step 4 : Restart your computer to apply the changes.

 

How to identify Windows 10 version, Settings ⇾ About ⇾ Version Number.

 

Manual installation

Step 1 : Affected inkjet printer products

 

 

Step 2 : On the update list, identify the windows OS and link for manual installation recovery from Microsoft

 

 

Step 3 : Look for [Microsoft Update Catalog]

 

 

Step 4 : Download and install manually, restart your computer to apply the changes.
*Windows OS is 32-bit (x86) or 64-bit (x64)

 

 

How to identify Windows 10 version, Settings ⇾ About ⇾ Version Number.

 

Dot Matrix Printer/Terminal Printer Printing Issue

Q1. Why did this problem happen?

A1. Microsoft and Epson are continuing to investigate the cause of the problem. Please refer to Microsoft’s announcement about the issue.

https://support.microsoft.com/en-us/help/4048955/windows-10-update-kb4048955
After installing this update, some Epson Dot Matrix, Inkjet and POS printers cannot print on x86 (32bit) and x64 (64bit) based systems. Microsoft and Epson have determined the cause of the issue and are working on a solution. This problem is not related to the printer driver, so installing current or older print drivers will not resolve the issue.
Microsoft will provide an update in an upcoming release.

 

 

Q2. What kind of countermeasures are you planning to take?

A2. Epson has announced temporary countermeasures to its customers:
We can confirm that printers’ works correctly after uninstalling the Windows System Update released on 14 November 2017.
ESP:

 

 

Q3. Is it safe to uninstall the Windows System Update?

A3. Microsoft will provide an update in an upcoming release.
（The release date hasn't been decided)

Please contact Microsoft if you have any questions about security vulnerability.